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Hello, Sonia.
Thank you for your feedback.
Looks like I've identified the problem, now I am digging in to investigate the reasons and to fix it. I am going to keep you notified about any progress with this issue.
I am not quite sure I got your point right: what do you mean by "can't setup"? Please clarify: do you see any errors - or just see that the effect of price optimization is not applied?
I've checked your installation: the store marked as setup, the products are handled correctly. The only thing I've discovered is the problem in how the application reacts on product's changes: in some cases it wasn't able to create required product options. Now this behavior is fixed.
Please setup (desetup first if needed) the application using your dashboard - could you? Now it's fine or not?
In case of any questions - feel free to respond to this topic or start a new one.
Thanks for your feedback once more, Sonia.
Customer support service by UserEcho
I am not quite sure I got your point right: what do you mean by "can't setup"? Please clarify: do you see any errors - or just see that the effect of price optimization is not applied?
I've checked your installation: the store marked as setup, the products are handled correctly. The only thing I've discovered is the problem in how the application reacts on product's changes: in some cases it wasn't able to create required product options. Now this behavior is fixed.
Please setup (desetup first if needed) the application using your dashboard - could you? Now it's fine or not?
In case of any questions - feel free to respond to this topic or start a new one.
Thanks for your feedback once more, Sonia.